Frequently Asked Questions

We have broken down the FAQs into 4 categories, Connections, Email, Hosting and General. Please note: the Hosting section deals with all aspects of hosting including email service. The Email section will not reflect any domain hosting email information.

Connections FAQs (DSL and Dial-up Only)

Why do I get disconnected when I check my email? What might cause slow connections when I'm dialed in? I'm traveling to different states, can I connect to Cybershore? Why do you recommend a router for my DSL?               More...

Email FAQs (Related to Cybershore Domains; Cshore, Riconnect, Madscape, Iconn)

How do I check my email remotely? Your mail filters are blocking a friend, what can I do? Why can't I send email?                                             More...

Hosting FAQs (Related to Hosted Domains. Plesk Server, Email Configurations)

I posted all of my files. Why do I keep getting a default "placeholder" page when I view my site? What directory should I place my files into on Plesk? How do I set-up a form on my site?                             More...

General FAQs (AUP, Billing, Virus, In-Home Service calls)

Does Cybershore offer onsite support in my home or office? How do I change the email address for my billing statement? I might have a virus, what should I do?                       More...